About Us

We’re changing lives with financial education.

Based in Howard County, Maryland, MakingChange is a nonprofit organization that provides free and personalized financial counseling to individuals and families, as well as customized financial education in group settings in partnership with governmental agencies, community organizations and local employers.

Our clients benefit significantly from the one-on-one, unbiased guidance we can provide them in all aspects of their financial lives: budgeting, housing, credit building and repair, debt management, tax preparation and much more. All of this adds up to our goal of financial stability for members of our community.

People come to us at all stages, from basic personal finances to saving for a home. They may meet with us just once, on an ongoing basis, or in times of crisis. With the compassion and competency of our staff and volunteers, we help all of our clients to develop plans that makes them feel good about the future. Financial stability changes lives.

Our Vision

We envision a community where all people have financial independence to achieve their hopes and dreams.

Our Mission

Providing pathways to enhance lives through financial education and services.

Our Values

Opportunity: Enable everyone to achieve their own financial success story.
Collaboration: Work together with other groups to benefit our community.
Innovation: Embrace new ideas and best practices. with other groups to benefit our community.
Results: Achieve measurable outcomes that reduce the stress that many feel about money.
Empathy: Listen well and understand the client’s perspective.

Our Goal Statement and Strategies


Provide programs that guide people to achieve their personal financial goals.

Provide a comprehensive financial counseling program with a focus on goal-setting and achieving one’s own financial success story in light of their current financial situation (whether planning, event-driven crisis, etc.)
Provide pathways to comprehensive counseling through:
Free Tax Preparation Assistance and Other Financial Services – with a focus on providing free services to jumpstart participation in other programs and behavioral change
Trainings and Events – with a focus on providing access to information, raising awareness and opening up access (put out the welcome mat) to those in need of services
Direct, Targeted Educational Seminars with a focus on providing general knowledge and tools for planning and prevention
Within all programs outlined above, enhance use of technology to effectively deliver, evaluate and, if applicable, expand reach.


Collaborate with government agencies, businesses, and non-profit organizations.

Strengthen partnerships with human service organizations.
Engage employers, local government, and others who are affected by the decisions of those who are struggling financially to build support for the direct benefits of changing behavior.
Use technology to improve referrals, strengthen communication among agencies and partners, enhance access to programs by clients, potentially develop new training tools, and conduct program evaluation.


Ensure that MakingChange has the systems, processes, procedures, and resources needed to maximize its impact.

Create a three-year financial plan that includes annual revenue & expense projections that align with this strategic plan to include revenue raising tactics and staffing requirements.
Create a communications/marketing plan to assure that there is alignment with this strategic plan, particularly in fund development and outreach to prospective clients.
Assure that staff and volunteers are well trained/certified and have the tools they need.
Define a more repeatable service delivery model.
Use technology to create databases for clients and donors; evaluation; and any other organizational needs.


For over 25 years, MakingChange has been helping people create their own financial success stories through educational programs that are user-friendly and meaningful. We work with the best financial and educational institutions to assemble content around a wide array of money topics that touch the lives of people of all ages and income levels.

Founded by former Howard Community College President Dwight Burrill and his daughter, Michelle Glassburn, MakingChange began with credit counseling programs and services. We soon saw a larger need for financial education. To meet that need, in November of 2001, we changed our focus to developing and delivering financial wellness programs.

For financial counseling related to COVID-19 or any other financial challenges you are facing,

call us at (443) 518-7647 or schedule an appointment below.