Job Openings

Family Self-Sufficiency Coordinator (Full-Time Position)

Location of Job: Columbia, Maryland (during COVID-19 restrictions, position may be performed remotely)

 Job Description

The primary purpose of this position is to assist with implementing the Family Self-Sufficiency (FSS) program operated by the Howard County Housing Commission (the “Commission”).  FSS is a federally-funded program that enables HUD-assisted families who receive Housing Choice Vouchers to increase their earned income and reduce dependency on welfare assistance and rental subsidies.  Each family is guided by an Individual Training and Service Plan which sets forth the family’s intermediate and long-terms and the steps they need to take in terms of services and resources to achieve those goals. The FSS program also includes a savings program managed by the Commission. Most families are enrolled in the FSS program for five years.

The FSS Coordinator serves as the FSS program administrator pursuant to a contract with the Commission. The FSS Coordinator prepares program materials, recruits program participants, conducts needs assessments, coaches program participants, provides referrals to services and trainings, and helps participants stay on track to achieve their goals.  Other duties include developing program marketing materials, developing local strategies and initiatives, complying with applicable regulations, and providing support to the FSS Program Coordinating Committee. The FSS Coordinator reports to the Executive Director as well as works closely with the Commission’s Director of Rental Housing.        


  • Assist MakingChange with fulfilling the duties required by the FSS contract with the Commission. Includes:
    • Coordinating and liaising with local resources and services to ensure participants have access to supportive services.
    • Acting as a liaison between the FSS program and community partners.
    • Preparing written outreach materials for participants and community partners.
    • Developing marketing tools and program incentives to encourage program participation
    • Creating and maintaining FSS participant records
    • Initiating creative means and events to celebrate participants’ success and graduation.
    • Working individually with participants to develop critical goals and milestones to facilitate the transition to self-sufficiency.
    • Conducting participant meetings to monitor progress and to review credit scores and savings plans.
    • Meeting regularly with the Commission and assisting the Commission with preparing the FSS annual report submitted to HUD.
    • Conducting annual and interim recertifications for FSS participants.
    • Ensuring compliance with applicable federal regulations regarding contracts of participation and action plans
    • Providing support to the FSS Program Coordinating Committee, which recommends policy, identifies and develops resources and reviews program performan
    • Monitoring service delivery and identifies barriers for program participants.
  • Submit periodic activity reports to the Executive Director to assist with reporting to the Board of Directors, funders and others
  • Comply with office standards for file maintenance, including using a cloud-based document management system
  • Comply with all COVID-19 safety policies and procedures
  • Other duties as assigned


  • Bachelor’s degree from an accredited college or university
  • At least two years of experience administering an employment and training or self-sufficiency type program (any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities may be considered sufficient)
  • Knowledge of effective interviewing and counseling techniques
  • Ability to develop, implement, and evaluate financial and asset building needs of individuals and families
  • Working knowledge and understanding of federal regulations relating to the FSS and HCV Programs
  • Proven ability to analyze, write and verbally communicate information in a clear, logical and concise manner; demonstrated active listening skills
  • Ability to communicate effectively with people from a broad range of racial, ethnic, socio-economic and educational backgrounds
  • Demonstrated understanding, sensitivity, and empathy for participants; ability to develop and maintain trusting and helpful relationships
  • Ability to work independently with broad guidance to accomplish local and federally mandated program mandates
  • Ability to function in a collaborative team-based environment, including working with participants, co-workers, human service agencies, the business community, boards and commissions, and educational and training institutions
  • Proficiency with modern office equipment and Microsoft Office products (Excel, Word, PowerPoint).
  • Familiarity with video conferencing platforms, such as Zoom and Cisco Webex.


The projected compensation range for this position will be competitive and in the range of $40,000 – $50,000.


MakingChange is an equal opportunity employer.  All MakingChange employment and services are provided without regard to race, creed, religion, handicap, color, sex, national origin, age, occupation, marital status, political opinion, sexual orientation, gender identity/expression, personal appearance, familial status or source of income.

Application Process

Please email a cover letter and resumé to Final candidate will be subject to a criminal background check.

Opportunities at MakingChange

MakingChange’s mission is to empower individuals and families to achieve financial stability.